Total Control Over your Employees Can Hurt your Bottom Line Without you Knowing it
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If you are an employer who believes that keeping your employees on a short leash will ensure a higher level of productivity, you may want to re-think your position.
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If you are an employer who believes that keeping your employees on a short leash will ensure a higher level of productivity, you may want to re-think your position.
I interviewed many employees that work for a Massachusetts collection agency that has adopted such policies and found some eye opening facts. The following is a partial list of the company’s outdated policies and the inevitable results caused by these outdated policies:
After being written up for tardiness 4 times, the employee is expected to take a .50 cent per hour pay cut for a specified amount of time with the potential of losing that .50 cents permanently.
The result: Employees, if they are going to be late, will call in sick and go to the hospital for a doctor’s note so that the absence is excused. The company loses one of its employees for the whole day instead of for a few minutes.
The company has denied vacation time to employees who have been scheduled to be in weddings, etc.
The result: The employee calls in sick for the days they need off and the company is unprepared for the employee absence.
The company restricts employee internet access.
The result: Employees that would work through most of their lunch no longer stay at their desks during lunchtime. In addition, employees are now checking their email and reading news broadcasts through their cell phones (which takes longer). The company actually lost an average of 35 minutes of “free” work that their employees were giving them during lunch in addition to the extra few minutes it now takes for the employees to check their email from their cell phone.
Every Friday is “Your Fired” day when it is not uncommon for a large list of people to be fired.
The result: Most of the employees I spoke with had no sense of job security and as a direct result, no sense of loyalty.
All employee interaction is closely monitored. If a member of management notices any type of conversation between employees, that manager will interrupt and ask what the conversation is about.
Employee’s will “sneak” conversations. They will leave their desks and pretend to be working while carrying on personal conversations and taking much more time out of their work day than if they felt like they could talk at their desks.
Management’s expectation of their employee’s abilities is very low and it is no secret that the management does not expect anything “extraordinary” from both their hourly and their low level management staff.
The result: Employees sit at their desks, similar to drones, and do only what is necessary to not be questioned about their work. Since management’s expectation about the quality and quantity of work is extremely low, it is not difficult for the employees to put forth a half hearted effort. This Company does not retain career oriented employees. The more talented employees leave and the “here for the paycheck” employee’s remain until they are fired or find better jobs.
Employing overly controlling methods will hurt your business. In the case of the company above, management is too consumed with control to see the actual damage that is being done. Every person employed with this company (with the exception of the highest management) said that they would leave in a minute if the opportunity was to present itself. A staff without loyalty is sure sign of bad management and low moral.
As a manager or business owner it is tough to juggle employee relations while watching out for the bottom line. It is easy to forget that the people working for you are not machines. While restrictive employment policies may seem like a great way to control production, being too restrictive will hurt your business in a way that will not be easily noticed yet can do some of the worst damage to your bottom line.
G Brescia
www.gayleslist.com
Author: G. Brescia
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